I beg to differ. Recently, I went to a mobile repair shop. My Sony Erricsson phone is now out of warranty so I skipped the Service Center. However, the person at the repair shop behaved as if we had come there since we had no other option. And top of that, when my phone was repaired, after hours of waiting and then being told to come the next day, I discovered that the speakers of the phone were dead. One another round to the shop!!
What hurt me was the behavior of the shopkeeper. It was as if he was doing a service to us without taking money!!
Abhishek's Blog 